Introduction
This policy explains how we collect, use, share, and protect your personal data when you use the Hadaeq Al-Ahram app and its services, including browsing properties, contacting advertisers, creating an account, and booking or placing orders (if applicable).
By using the app or website, you agree to the practices described in this policy.
Data We Collect
1) Data You Provide to Us Directly
- Account data: name, phone number, email, encrypted password, and optional profile picture.
- Listing data: property details, photos, approximate location, price, and additional notes.
- Support and communications: messages, reports, and service ratings.
2) Data Collected Automatically
- Usage and device data: device type, OS, app version, advertising IDs (if enabled).
- Server logs: IP address, timestamps, pages/screens visited, and error reports.
- Cookies and similar technologies on the website.
3) Location Data
We may request permission to access your approximate location to personalize property results. You can manage this in your device settings.
How We Use Data
- Provide, operate, and improve app features and services.
- Manage your account, verify identity, and prevent fraud or abuse.
- Personalize your experience and display relevant results and ads (if enabled).
- Communicate with you regarding technical updates, offers, and important service messages.
- Conduct analytics and insights to understand performance and make improvements.
- Comply with legal obligations and protect the rights of our users and platform.
Data Sharing
- Service Providers: Hosting, analytics, notifications, and payment gateways (if available), under strict confidentiality agreements.
- Advertising and Measurement: Advertising IDs may be used to show and measure ads. You can disable these in device settings.
- Legal Requirements: To comply with laws, regulations, or court orders, or to protect users’ rights.
- With Your Consent: Data may be shared with third parties only with your explicit consent.
Data Storage and Security
We implement reasonable security practices (password encryption, restricted access, audit logs) but note that no method of transmission or storage over the internet is 100% secure.
Your Rights
- Access, update, or delete your data whenever possible via the app or a formal request.
- Object to processing or withdraw consent where processing is based on consent.
- Request data portability to another service (where technically feasible).
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our services are not directed at children under 13, and we do not knowingly collect their personal data. If you are a parent and believe your child has provided us with data, please contact us for deletion.
Data Retention
We retain data for as long as necessary to fulfill the purposes outlined in this policy unless a longer or shorter period is required by law. Once no longer needed, data will be deleted or anonymized.
Third-Party Services and Analytics
We may use services such as Google Analytics or Firebase Analytics to measure usage and improve performance. These services process some data under their own privacy policies, which you can review for details.
International Data Transfers
Your data may be stored or processed on servers outside your country. We take steps to ensure adequate protection consistent with applicable laws.
Policy Updates
We may update this policy periodically. Any changes will be posted here with the “Last Updated” date above. Continuing to use the service after updates indicates your acceptance of the revised policy.
Contact Information
For inquiries or to exercise your privacy rights:
- Email: info@backend.shahid3qar.com
- Phone: +201000592111
- Address: Giza, Egypt (for correspondence only)
Quick Summary
- We collect minimal data necessary to run and improve the app.
- We do not sell your personal data.
- You can manage permissions and disable personalized ads in device settings.
- You have rights to access, edit, delete, and object to data use.